Shipping Policy

PACKAGING

Your package will be housed within a plain brown cardboard box, helping to avoid attracting others to sample your wine before you do!

 

AGE 18

You must be aged 18 or over to order and receive our wines.

If you look under 25 our courier may check your ID and re-arrange delivery if no-one over the age of 18 is at the address.

 

DELIVERY TERMS

We are only able to make deliveries to the UK, Isle of Man, Jersey and Guernsey.

We are not able to deliver to P.O. Boxes due to the risk of fraud.

Orders can only be delivered to one address.

Our normal delivery is within 1-2 working days (excluding weekends and bank holidays)

  • Orders received before noon, Monday to Friday will be dispatched on the same day, and are usually delivered the next working day.
  • Orders received before noon on a Friday will usually be delivered on the following Monday.
  • Orders received after noon will be dispatched on the next working day.
  • These timings are estimates and cannot be guaranteed.

Delivery may take an additional 1-2 working days for Scottish Highlands, all islands and Crown dependencies listed below.

Our normal delivery charges for GB mainland are:

  • 4 can pack: £4.75 (option for 3-4 working days delivery at £3.75)
  • 8-12 can pack: £5.95
  • 16 can pack: £6.60
  • 24+ can pack (and all orders over £75) : Free shipping

Additional charges may be applicable for the following areas:

  • London congestion charge zone (EC1-4;SE1;SW1;W1;WC1-2)
  • Scottish Highlands (incl. postcodes AB31-38; AB41-45;AB51-56;FK17-21;IV1-IV32;IV36,IV40,IV52-54;IV63;KW1-3;KW5-14;PA21-40;PA80;PH15-26;PH30-41;PH49-50)
  • Islands (e.g. Scottish Islands, Isle of Wight, Channel Isles, Isles of Scilly, Northern Ireland)
  • Crown dependencies (Isle of Man, Jersey, Guernsey)

Our delivery charges for these areas are as per normal delivery charges for GB mainland apart from:

  • 16 cans pack: £8.60

 

WHEN YOU ORDER

You can specify delivery options when completing your order

We cannot accept responsibility for a failed delivery if you have provided incorrect shipping details or contact number. Please check these carefully before placing your order

You will receive an email immediately confirming your order

If you have made an error when ordering, please contact sales@winethatsfruit.com immediately to inform us and we will try and catch it before your order is dispatched.

When your items are dispatched, you will receive another email providing you with a tracking number and a link to allow you to track your parcel.

Please note it may take a few hours for the tracking to show in our courier’s system.

Prior to delivery our courier, may contact you to ask for your delivery preferences in case you cannot be present to receive the goods, e.g:

  • Leave in a safe place
  • Leave with a neighbour
  • Deliver on another day

If you state one of these delivery preferences you do so at your own risk, and we cannot accept responsibility for any resulting problems.

If no-one is in when the delivery is made (unless you have requested the goods to be left in a safe space or with a neighbour) a card will be left with contact details for you to arrange another delivery.

If the delivery attempts fail, your package will be returned to us, and you will receive a refund, minus the original shipping cost.

If your delivery hasn’t been made after 5 working days (excluding weekends and bank holidays), please contact sales@winethatsfruit.com providing your preferred contact details so that we can follow up with you.